Switchboard Operator

Switchboard Operator

Requirements

• Proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Responsibilities

• Positively greets and accurately communicates information to all patients and guests arriving at Altru Health System.
• Proactively helps identify service needs within Altru Health System and outside of Altru Health System.
• Responds to all emergency/alarm systems for all Altru Health System buildings and promptly executes proper procedures and documentation.
• Monitors the facilities Control Center Screens; responds to system alarms, locates the area impacted, silences the alarm, and initiates emergency notification processes specific to each area.
• Takes calls for Biomed, IT, and Maintenance after business hours; logs non-urgent issues or follows appropriate processes for notification of on-call personnel for urgent issues.
• Receives and screens internal and external calls; answers incoming emergency and non-emergency calls for medical service.
• Coordinates closely with Guest Service Representatives, Greeters and other service areas within Altru Health System to maximize the ability to provide patient/guest assistance and services.
• Utilizes computer systems to look up information to direct the patients, family members and visitors appropriately.
• Coordinates and assists contacting providers on-call at all times of the day including weekends.
• Coordinates and assists contacting Case Management/Care Management team members from outside facilities and family members.
• Will cross train in Guest Service Representative role as part of professional development.

Preferred Qualifications

No preferred qualifications provided.