Solution Engineer

Solution Engineer

Requirements

• 3+ years of experience in a sales engineering or technical sales role, preferably in a B2B SaaS environment
• Strong understanding of SaaS solutions, cloud technologies, and software integrations
• Familiarity with APIs, databases, and common enterprise technologies used in SaaS applications
• Experience in presenting and demonstrating complex technical concepts in a simple and engaging way
• Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences
• Ability to convey technical concepts clearly, and provide tailored recommendations for different stakeholder levels
• Strong analytical and problem-solving skills
• A customer-centric approach, with the ability to understand business pain points and align technical solutions to solve them effectively
• Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred but not required
• Proficiency in CRM tools like Salesforce, and knowledge of product demo environments, technical sales tools, and product documentation systems

Responsibilities

• Work with the sales team to understand prospects’ business needs and technical requirements
• Provide product demonstrations, technical presentations, and proof-of-concept (PoC) engagements tailored to client challenges and objectives
• Understand customer needs in-depth and present the appropriate SaaS solutions
• Customize demonstrations and configurations based on specific requirements to showcase the product’s value and unique selling points
• Serve as the technical expert during the sales process, providing insights into how the product works, its architecture, and its scalability
• Articulate technical concepts in a clear and relatable way to non-technical stakeholders
• Build strong relationships with key stakeholders, including IT teams, decision-makers, and business leaders
• Assist the sales team in responding to RFPs (Request for Proposals) by providing technical input, solution design, and product documentation
• Support the creation of proposals that align with client requirements
• Collaborate with the customer success team to ensure smooth onboarding of new customers by providing product training and technical resources
• Support initial integrations and ensure clients understand how to fully utilize the solution
• Help with the post-sales process by assisting with implementation queries and ensuring customers’ technical needs are met
• Act as a trusted advisor throughout the customer journey
• Work closely with the product team to communicate customer feedback and feature requests
• Provide insights into market needs, helping shape future product developments

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred but not required