Temporary Manager – Longhorn Donor Outreach Center – University Development Office – Utemps
| Company | University of Texas – Austin |
|---|---|
| Location | Austin, TX, USA |
| Salary | $25 – $25 |
| Type | Contract |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree
- Two (2) years of relevant work experience
- Experience leading or managing students or employees
- Highly effective communication skills (written, verbal, interpersonal)
- Problem-solving and customer service skills
- High degree of proficiency and comfort working in computer applications
- Familiarity with non-profit or higher education fundraising programs or a strong desire to learn
- Relevant education and experience may be substituted as appropriate
Responsibilities
- Serve as a direct contact for student employees, track and manage attendance and schedules (utilizing employee scheduling software)
- Supervise and lead the day-to-day call center tasks: kicking off shift, assigning student callers to teams, assigning call lines to students, confirming donor gifts, providing student support with difficult conversations and scenarios, and troubleshooting minor technical difficulties
- Assist the Executive Director with caller incentives, motivational challenges, and tracking call center progress
- Assist Executive Director with some job lifecycle tasks as needed (training, offboarding, disciplinary measures, etc.)
Preferred Qualifications
- Experience in a donor-facing role is a plus
- Experience within a call center or telemarketing environment a plus
- Experience working in a CRM/database is a plus
- Experience with student engagement center software is a plus
- VanillaSoft preferred
- Experience working with scheduling software is a plus; SubItUp preferred