Customer Service Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Toledo, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
- Previous experience in customer service or administrative support (1+ years)
- Strong communication and interpersonal skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask, prioritize, and manage time effectively
- Problem-solving mindset and attention to detail
Responsibilities
- Respond to customer inquiries via phone, email, and internal systems
- Resolve product or service problems with professionalism and efficiency
- Maintain accurate records of customer interactions and transactions
- Assist in processing orders, forms, and requests
- Collaborate with internal teams to ensure client needs are met
- Follow up to ensure resolution and customer satisfaction
- Monitor customer feedback and report trends to management
Preferred Qualifications
-
No preferred qualifications provided.