Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | Akron, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent (Bachelor’s degree preferred)
- Proven experience in customer support or a similar role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle stressful situations calmly and professionally
- Proficient in using customer service software and Microsoft Office Suite
Responsibilities
- Handle customer inquiries via phone, email, and in-person
- Provide clear and accurate information about company services and procedures
- Troubleshoot and resolve customer concerns efficiently
- Document interactions and follow up on open cases
- Collaborate with internal departments to escalate and resolve issues
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Identify opportunities for service improvement based on customer feedback
Preferred Qualifications
- Bilingual in English and Spanish is a plus