Customer Success Manager

Customer Success Manager

Requirements

• Bachelor’s Degree and/or relevant work experience
• 2-4 years of Customer Success experience in Software as a Service and Digital Marketing with an emphasis on B2B use cases
• Strong communication skills, with the ability to mediate conflict and build partnerships
• Strong consulting skills
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Outstanding organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations
• Flexibility to travel (approx. 30%)

Responsibilities

• Accountability for the overall success of the customer with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serve as the central point of contact, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Network within accounts to ensure the successful execution of the customer’s strategy and roadmap.
• Provide an outstanding customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive Adobe product adoption and track progress from start to maturity.
• Champion innovation by sharing industry trends and new methods your customers can use Adobe solutions to boost their digital maturity.
• Identify customer risks and collaborate with the extended Adobe team to devise and implement ‘get well’ plans.

Preferred Qualifications

No preferred qualifications provided.