Manager – Billing

Manager – Billing

Requirements

• Bachelor’s degree in finance, Accounting, or related field.
• 7+ years of experience in billing, revenue operations, or order-to-cash processes, with at least 3 years in a managerial or leadership role.
• Experience working with multiple billing platforms and handling complex customer billing scenarios.
• Demonstrated experience in process documentation, training development, and employee onboarding.

Responsibilities

• Lead, coach, and manage the billing operations team to deliver accurate and timely invoicing across multiple billing systems and product lines.
• Oversee onboarding of new team members, ensuring consistent training, tools, and mentorship are provided.
• Develop and maintain training documentation, SOPs, and scalable training programs to support onboarding and ongoing staff development.
• Evaluate and manage team workload distribution to ensure balanced capacity, reduce bottlenecks, and maintain high-quality output.
• Serve as an escalation point for all issues encountered by Team Leads and analysts.
• Oversee the execution of complex billing processes across various systems and customer types, ensuring accuracy and compliance with contractual terms.
• Collaborate closely with other internal departments to interpret and execute non-standard billing arrangements.
• Resolve discrepancies and billing errors in a timely manner, working cross-functionally to prevent recurring issues.
• Ensure billing timelines are met in accordance with billing schedules, month-end, quarter-end, and year-end close requirements.
• Lead efforts to document all existing billing processes and variations, including customer-specific requirements and system-based workflows.
• Identify and implement best practices across all billing platforms and product streams to create a more unified and scalable process framework.
• Maintain a central repository of documentation to support training, cross-training, and audit readiness.
• Work with IT and systems teams to manage and improve billing.
• Support system enhancements, user testing, and the rollout of new billing functionalities.
• Evaluate automation opportunities to improve accuracy and reduce manual effort in the billing cycle.
• Ensure compliance with company policies, accounting requirements, and customer contractual obligations.
• Develop and track key performance metrics (e.g., invoice accuracy, billing cycle time, billing disputes, system performance).
• Support internal and external audits by ensuring billing processes are well-documented and compliant.

Preferred Qualifications

• Strong understanding of billing principles, revenue recognition, and customer invoicing models (subscription, usage-based, project-based, etc.).
• Exceptional organizational and problem-solving skills, with attention to detail and process accuracy.
• Excellent written and verbal communication skills, particularly in cross-functional settings.
• Experience in managing high-performing teams and balancing workloads across multiple priorities and deadlines.