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WOW Ambassador

WOW Ambassador

CompanyWestgate Resorts
LocationLas Vegas, NV, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Background in customer service
  • Experience with Microsoft Office
  • Experience with casino software systems

Responsibilities

  • Manages the WOW Casino Rewards new member enrollment process at kiosks, mobile machine enrollments, and WOW Rewards center; ensuring enrollment targets are met and all customer contact information is collected accurately.
  • Engages and educates guests on all aspects of the WOW Casino Loyalty program, highlighting program benefits, promotions, drawings, and special events.
  • Assists guests resolving service issues, concerns, and problems to ensure optimal guest satisfaction.
  • Identifies guests actively gaming not currently enrolled in WOW Casino Rewards, utilizes tools to locate in the casino, and enrolls the guest in WOW Casino Rewards.
  • Maintains and communicates extensive knowledge of all casino events, promotions, drawings, and loyalty programs.
  • Recognizes qualified VIP clientele and facilities introduction to host team to develop guest gaming and establish brand loyalty.
  • Being a Westgate property ambassador and effectively communicating a multitude of aspects within the property; including live entertainment, hotel happenings, general property information, and special group info.
  • Complies with Westgate Las Vegas Resort & Casino standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.

Preferred Qualifications

  • Casino industry experience preferred