Analyste PMO – Services Clients / PMO analyst – Customer Services
| Company | Airbus |
|---|---|
| Location | Montreal, QC, Canada, Laval, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- A Bachelor’s degree in a relevant field (e.g., Business Administration, Project Management, Aeronautical Engineering) or equivalent.
- A minimum of 10 years of progressive experience in project/program management, consistently demonstrating increasing levels of responsibility and strategic impact.
- Proven ability to thrive and lead within complex ecosystems and a deep understanding of Program-driven organizations.
- Exceptional interpersonal and communication skills, capable of influencing and engaging effectively with all levels of management, including senior executives.
- A natural leader who champions teamwork, inspires collaboration, and drives results.
- A proactive mindset, showcasing innovation, unwavering commitment, and perseverance in achieving objectives.
- Customer-centric with absolute integrity and a robust ethical framework.
- A demonstrated expertise in process optimization and a track record of successfully incorporating new, efficient ways of working.
- Proficiency in MS Office / Google Suite tools, including sophisticated schedule management software and process mapping tools.
- Project Management certification (e.g., PMP) is a significant asset.
Responsibilities
- Leading the governance framework for the A220 Fleet Efficiency organization, ensuring alignment with A220 Top Company Objectives;
- Owning the comprehensive performance tracking of Major In-Service Problems (MISP), encompassing advanced schedule, risk, cost management and robust governance oversight;
- Developing executive-level communications that condense complex project progressions into clear, impactful updates for senior stakeholders;
- Leading critical MISP governance forums, proactively identifying and reporting deviations to executive leadership, and ensuring transparent communication and visibility for A220 Customers;
- Establishing and optimizing processes and governance structures to ensure the seamless delivery of solutions for MISPs and the continuous enhancement of A220 Fleet in-service performance;
- Driving critical Portfolio execution initiatives, including strategic oversight of MISP resolution, the Aircraft maturity Roadmap, and other key Customer central topics;
- Forging deep, collaborative partnerships with A220 Customer Services Business Units (BUs) to cultivate an in-depth understanding of critical business requirements and translate them into actionable plans;
- Providing strong leadership, mentorship, and expert guidance to the Business Planning & Governance team, fostering a culture of excellence and continuous improvement.
Preferred Qualifications
- Prior experience within Airbus, specifically with the A220 program, and/or extensive Customer Services experience, is a definite advantage.