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Sr. Customer Success Manager Public Sector
| Company | Genesys |
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| Location | Washington, DC, USA |
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| Salary | $98200 – $182400 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 4+ years of Customer Success Management experience.
- Bachelor’s degree in business management or related field required.
- Proven track record of managing enterprise customer relationships.
- Strong business acumen with demonstrated ability to understand customer objectives.
- Excellence in cross-functional collaboration and stakeholder management.
- Experience preparing and delivering executive-level presentations.
- Proficiency with CRM systems and customer success platforms.
Responsibilities
- Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
- Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
- Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
- Develop and execute customer success plans aligned with clients’ business objectives.
- Proactively identify and coordinate resolution of customer needs through cross-functional partnerships.
- Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
Preferred Qualifications
- Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes.
- Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions.
- Relationship Building: Skill in developing strong partnerships with customers and internal teams.
- Business Acumen: Understanding of business metrics and value drivers.
- Project Management: Capability to manage multiple concurrent initiatives.
- Communication: Outstanding written and verbal skills with ability to present to senior stakeholders.
- Stakeholder Management: Experience in aligning multiple parties toward common goals.
- Extremely strong customer-facing skills.
- Proactive mindset with strong follow-through.
- Ability to translate complex technical concepts into business value.
- Experience driving customer advocacy and satisfaction.
