Strategic Account Manager - Medical

Strategic Account Manager – Medical

Experience in sales and large account management
Displays effective rapport building skills within the company and industry
Understanding of healthcare industry trends and multi-site operations
Ability to drive influence and change through tactical empathy and strong emotional intelligence
Proactively identify issues/opportunities and recommends actions to the customer
Demonstrate ability to provide support on account strategy plans
Strategic thinker in complex and value sustaining proposals to large, strategic customers
Understanding of the entire Henry Schein offering
Team player who can support large teams across the organization and create a productive working environment to support customer success
High degree of comfort managing multiple, competing priorities in challenging environments
Demonstrates understanding of the Customer Experience and supports ongoing forums that encourage a constant feedback loop
Tactful and resilient in challenging situations
Good escalation management skills
Good planning, organizational, and time management techniques
Good PowerPoint and Excel skills

Provide internal and external leadership for account management planning and execution
Support and reinforce customer loyalty through Henry Schein’s best-in-class support teams, products, and services
Assist and support Henry Schein team with RFPs, contract design, and renewals by focusing on growth opportunities and profitability performance
Develop a partnership with key customer contacts and internal support teams
Collect and utilize available data to generate account-level insights, analyze trends and identify opportunities to elevate to the customer

Typically a Bachelor’s Degree or global equivalent in related discipline
Master’s degree or global equivalent a plus
May hold one or more industry certifications; professional certification may be required to advance