Director – Congress Innovation – Operations and Capabilities

Director – Congress Innovation – Operations and Capabilities

Requirements

• Minimum of relevant 10+ years of relevant pharmaceutical industry experience and 5+ years in the Congress Strategy and Operations roles.
• Proven experience in congress management, leading events management teams, and external suppliers.
• Demonstrated innovative mindset and implemented creative solutions that simplify processes and improve end-user experience.
• Mentorship and coaching experience, building a foundation for leadership skills.
• Excellent organizational and time management skills, with a keen sense of urgency and effective stress management.
• Demonstrated ability to work effectively across a cross-functional internal and external matrix, while building relationships and maintaining a positive rapport with internal stakeholders, vendors, and suppliers.
• Advanced project management skills, including budget creation, management, and reconciliation, knowledge of logistical aspects, and attendee management solutions for all event types.
• Ability to lead through change and innovation, aligning with organizational goals.
• Effective team leadership and development of direct reports.
• Significant experience in supplier engagement and managing relationships with suppliers and service providers to deliver customer-focused services.
• Demonstrated proficiency in effectively communicating and presenting to diverse global audiences and executive leadership teams.
• Knowledge of the pharmaceutical congress industry, codes, and practices.
• Proven change agility/resiliency, and ability to successfully engage internal and external stakeholders along a change journey.
• International experience and ability and willingness to travel nationally/internationally (~20% based on requirements).
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet tight deadlines. Awareness of timely task completion.
• Proficiency in digital tools and technologies relevant to congress operations.
• Experience in content creation for congress booths and familiarity with platforms like Veeva for content management.

Responsibilities

• Enhance innovation through new and alternative ways of approaching congress management and seek opportunities to simplify and automate processes.
• Collaborate with Therapeutic Area Directors of Congress Excellence to monitor processes and follow up on feedback from stakeholders regarding congress innovation and operations for continuous improvement.
• Ensure the implementation of congress management tools to facilitate informed decision-making and enhance operational efficiency.
• Oversee the Congress Excellence Team’s innovation, operations, capabilities, service standards, content development, productivity, compliance, and training for new congress roles.
• Develop and implement strategies to enhance stakeholder engagement and satisfaction.
• Offer strategic oversight by developing and maintaining analytical dashboards.
• Partner with finance to realize full budget oversight and management.
• Ensure end-to-end audit readiness.
• Effectively support the implementation of new congress capabilities (e.g., scheduler for meetings, congress app, exhibit force).
• Manage suppliers (Cvent, logistic agencies, exhibit agencies, etc.) and act as the point of contact (POC) for procurement.
• Conduct regular process review to ensure adherence and alignment to processes in line with MSA/SLAs, playbook, and communication of BMS policy changes.
• Lead operational planning, including completion and maintenance of the congress playbook, ongoing development of SOPs, and documenting best practices. Update policies, procedures, and resources.
• Establish innovation, guiding principles, templates, processes, tools, and operating procedures to ensure consistent delivery and alignment of standards across therapeutic areas worldwide.
• Create a high-performing and focused team that emphasizes teamwork, collaboration, customer focus, personal accountability, and a commitment to results.
• Continually improve and harmonize the congress innovation and planning process across therapeutic areas.
• Drive the adoption of digital tools and technologies to enhance congress operations and capabilities.
• Ensure compliance with all relevant regulations, codes, and industry best practices.
• Responsible to support the creation of an overarching booth story by integrating various elements and ensuring that the content aligns with the strategic objectives of the therapeutic area.
• Work closely with agencies to concept and storyboard the booth story and collaborate with stakeholders such as WW and US Medical Affairs, Congress Management Team, and Corporate Branding team to ensure cohesion and alignment with strategic goals.
• Utilize platforms such as Veeva for content creation, management, and distribution to ensure consistency and compliance.
• Coordinate strategic input gathering and engage with internal teams including Portfolio Strategy, Early Assets group, and franchise leads to align on booth communication objectives and prioritize assets for congress content.

Preferred Qualifications

No preferred qualifications provided.