Enrollment Specialist

Enrollment Specialist

Requirements

• Knowledge of customer service principles and practices.
• Knowledge of modern office practices and procedures.
• Knowledge of registration and payment requirements.
• Knowledge of college policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of the use of a variety of office equipment.
• Knowledge of planning and scheduling techniques.
• Knowledge of Microsoft Suite word processing, spreadsheet, database and calendar software.
• Knowledge of file management principles.
• Knowledge of multi-line phone system operation.
• Skill in interpersonal relations and in dealing with the public.
• Skill in decision making and problem solving.
• Skills compiling and preparing reports.
• Skill in oral and written communication.
• Ability to provide quality customer service.
• Ability to make administrative and procedural decisions and judgments.
• Ability to work in multiple student service areas with operational expertise.
• Ability to organize resources and establish priorities.
• Ability to work independently and as a team member.
• Ability to maintain a high degree of accuracy.
• Ability to maintain confidentiality and to recognize situations in which confidentiality is required.
• Ability to work with a diverse population.
• High School Diploma or Equivalent
• Nine (9) months’ experience in Continuing Education, Enrollment, Customer Service, or other related experience.

Responsibilities

• Assists customers, in person or over the telephone, including students, faculty, and staff with admission and registration.
• Provides general college information and assistance.
• Uses individual judgment to assist the SFCC population and resolve issues.
• Troubleshoots and resolves customer related concerns and issues.
• Works with customers to assist and resolve problems as they occur.
• Delivers accurate information about current courses and products in the Continuing Education schedule in order to answer student questions and guide students in selecting courses that meet their stated needs.
• Maintains effective relationships with other departments on campus, including Welcome and Advising, Cashier, Office of Information Technology and Security in order to efficiently deliver customer service to students regarding ID numbers, registrations, payments, refunds and technology needs, and to make sure classrooms are open and ready for class delivery.
• Anticipates prospective and current students’ needs in order to more effectively provide options and referrals, including vocabulary and definition of terms prior to referral.
• Provides daily oral and written communication with students to confirm classes, send lists of class supplies needed, and inform students about locations of classes including giving directions.
• Participates a business information system relating to registration that includes a collaborative team that crosses departments including Enrollment, Cashiers, Office of Information Technology, etc.
• Provides technical assistance to end-users in the utilization of the online enrollment system; provides other assistance as appropriate.
• Processes and updates student information; complies with FERPA in ensuring confidentiality.
• Operates a Student Information System.
• Stays current with specialized regulations including FERPA policies in order to provide appropriate assistance to prospective and current students.
• Articulates and delivers customer service.
• Completes follow-up activities until the customer feels their needs have been met.
• Prepares a variety of correspondence, documents and reports; enters data into databases; maintains office files, electronic.
• Maintains and updates handbooks, forms, publications and policy/procedure documents as directed by supervisor.
• Provides information on registration rates, fees, and payment deadlines as well as initial information on Employee Educational benefits to assist SFCC employees and their family members.
• Tracks trends and recurring issues for the Continuing Education Department by listening to customers and observing their registration or cancellation patterns.
• Maintains waiting lists for classes filled to capacity and advises Director and staff about when a new section should be offered or if problems have surfaced with any aspect of delivering classes to students.
• Suggest solutions to customer problems.
• Delivers Continuing Education instructor services including answering questions about levels of enrollment, running and sharing rosters, preparing class packet materials with liability release forms, general instructional materials, class signage, instructor evaluations, and other classroom materials.
• Prepares classrooms for students and instructors by ensuring projectors are available, classroom temperature is adjusted as necessary and arranging physical environment as instructor requires.
• Attends employee training sessions and keeps current with policies, rules and regulations related to duties.
• Ensures liability forms are distributed, collected with student information and maintained securely in files after the class is completed.
• Performs related duties as assigned.
• Serves on assigned committees and panels as needed.

Preferred Qualifications

No preferred qualifications provided.