Liability Claims Adjuster
Company | American International Group |
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Location | Atlanta, GA, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Entry Level/New Grad, Junior |
Requirements
- Basic specialist knowledge in LoB technical claims topics
- Policy language skills enabling accurate and consistent policy wording interpretation
- A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
- Good communication skills, both written & verbal
- Time management – ability to manage & prioritize workload and diary management
- Ability to contribute effectively within a team environment
- Ability to work with claims stakeholders to effectively direct claims strategy
Responsibilities
- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service
- Working with the Team Manager to ensure effective vendor and litigation management on Complex claims within a personal allocation
- Internal stakeholder communication where required
- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
- Contribute to maintenance of best practice procedures for Line of Business (LoB) Complex claims, consistent with global best practice
- Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims
- Handle complex claims allocated within agreed level of authority limit
- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
- Effective communication of key Complex claims and LoB portfolio messages to internal Stakeholders
- Financial control through consistent reserve and other financial transaction discipline
- Accurate and consistent policy interpretation
Preferred Qualifications
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No preferred qualifications provided.