Posted in

High-Net-Worth Claims Adjuster – Auto Claims

High-Net-Worth Claims Adjuster – Auto Claims

CompanyAviva
LocationCalgary, AB, Canada, Markham, ON, Canada, Oakville, ON, Canada, Edmonton, AB, Canada, London, ON, Canada, Ottawa, ON, Canada
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • Minimum 4+ years of first party claims handling experience focusing auto claims. Property Claims experience is considered an asset.
  • Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
  • Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter
  • CIP or FCIP Industry designation or other relevant professional insurance qualification
  • University Degree or College Diploma or equivalent Property technical work experience
  • Superior technical competence in Personal insurance
  • Experience in handling VIP/high net worth, Private Client claims handling
  • Basic property claims scoping and estimating understanding/knowledge
  • Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
  • Computer proficiency; Excel, Word, PowerPoint, Outlook
  • Superior analytical, problem-solving and decision-making skills
  • Bilingualism in a second language is considered an asset
  • Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

Responsibilities

  • Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures
  • Responsible for the issuance of payments to vendors, customer and experts
  • Maintain the accuracy and integrity of data collected in Aviva systems
  • Analyze estimates, value of claims, negotiate, and settle claims accordingly
  • Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
  • Communicate policy coverage and benefits to customers
  • Investigate and document cause of loss and quantum
  • Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers
  • Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
  • Maintain relationships with internal and external partners involved in management of customer claims
  • Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
  • Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
  • Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks
  • Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
  • Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
  • Maintain the accuracy and integrity of data collected in Aviva systems
  • Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
  • Continuous improvement of customer experience/outcomes, indemnity and expense excellence
  • Measured demonstration of relevant Regulatory and Legislative compliance

Preferred Qualifications

  • Bilingualism in a second language is considered an asset
  • Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset