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Operations Manager

Operations Manager

CompanyTerminix
LocationAkron, OH, USA, Cleveland, OH, USA, Youngstown, OH, USA, Strongsville, OH, USA
Salary$56000 – $91000
TypeFull-Time
DegreesBachelor’s
Experience LevelMid Level, Senior

Requirements

  • Bachelor’s degree (preferred but not required)
  • 3-5 years in a management role with emphasis in customer service
  • Success in training, mentoring, and coaching service professionals
  • Must have excellent verbal and written communication skills
  • Previous experience in a route-oriented, service environment a plus
  • Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
  • Must pass pre-employment background screen
  • Must possess a valid driver’s license and pass motor vehicle record

Responsibilities

  • Manage daily operations of specialists with the goal of providing superior customer service to our clients
  • Offer direction to staff in all aspects of operations, service, and client care
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Submit weekly, monthly, and yearly reports, as required

Preferred Qualifications

  • Bachelor’s degree (preferred but not required)
  • Previous experience in a route-oriented, service environment a plus