Mobile Operations Coordinator

Company	CVS Health
Location	Reading, PA, USA, Allentown, PA, USA
Salary	$18.5 – $38.82
Type	Full-Time
Degrees
Experience Level	Entry Level/New Grad, Junior

Strong computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
Professional phone etiquette
Bilingual a plus (in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve)
Medical background preferred
Experience in customer service setting strongly preferred
Some college preferred
US work authorization

Prepare daily visit schedules, including routing and logistics planning
Answer incoming calls, voice mails, and escalation of needs
Complete patient appointment confirmation calls and update patient information as needed in electronic medical record
Conduct outbound calls, including outreach and scheduling of new patients, as instructed
Monitor incoming faxes and distribute to appropriate care teams
Manage patient panel registry
Coordinate patient transition back to center, as needed
Request patient medical records
Monitor patient admissions and schedule post-discharge visits
Follow-up on DME and Home Health orders
Follow-up on Specialty Appointments, including arranging transportation when necessary
Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operations
Other duties, as assigned