.com Systems Operator

.com Systems Operator

Requirements

• Associate’s Degree in an information systems related field (e.g., computer science, management information systems) OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR 1 year experience in an information systems related field (e.g., computer science, management information systems)

Responsibilities

• Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates)
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues
• Provide support to internal and external customers by researching data on system and network related issues
• Respond to and resolve critical systems issues (e.g., system or hardware down) and follow up on urgent customer requests
• Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc. by researching and resolving system-related issues
• Troubleshoot all system and user issues (hardware and software) and report issues and status to manager, leader, or customer throughout the troubleshooting process
• Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications
• Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.
• Maintain operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures
• Respond to critical systems issues and urgent customer requests in a timely manner
• Inform management about security risks and system damage, modification, or disclosure
• Notify management when tools and supplies required for systems operation/data processing are unavailable or broken

Preferred Qualifications

• 6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host))
• 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software)
• 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records