Associate Director – Servicenow
| Company | Guidehouse |
|---|---|
| Location | McLean, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree is required
- Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Excellent verbal and written communication skills
- Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM
- Experience working in an Agile environment
- Strong analytical, problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Desire to learn, grow, and seek increased responsibility
- Ability to self-direct, prioritize, and manage multiple tasks and demands
- Heightened attention to detail when developing technical solutions
- Ability to obtain Public Trust Clearance
- Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN a Federal or DoD “SECRET” security clearance.
Responsibilities
- Translate complex business requirements into technical designs and solutions using ServiceNow
- Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices
- Provide technical expertise and guidance to the ServiceNow development team
- Stay current with ServiceNow products, features, and industry trends to drive innovation
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
- Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy
- Direct and monitor all aspects of the ServiceNow implementation
- Responsible for quality assurance for all ServiceNow projects
- Conduct reviews of functionality developed by ServiceNow development team and perform testing
- Ensure the security, scalability, and maintainability of ServiceNow solutions
Preferred Qualifications
- Agile, SCRUM or SAFe certifications
- PMP certification
- Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company
- Prior managerial experience in leading and supporting a remote workforce