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Senior Outbound Product Manager
| Company | ServiceNow |
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| Location | Washington, DC, USA |
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| Salary | $140700 – $239200 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience in Product Management or related fields, ideally with a focus on CRM applications for public sector (federal, state, or local)
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Familiarity with ServiceNow or other enterprise CRM platforms (e.g., Salesforce, Pegasystems, Appian, Microsoft) is a plus
- Experience working directly with government agencies
- Strong understanding of government structures, processes, and operations
- Demonstrated ability to translate technical capabilities into business value and craft compelling product messaging
- Excellent verbal and written communication skills, including experience leading sessions, hosting webinars, and influencing stakeholders across time zones
- Strategic thinker with a systems mindset—someone who enjoys solving complex puzzles
- Action-oriented and hands-on, with a strong drive to succeed in a competitive market
- Strong interpersonal and collaboration skills for working with customers, leadership, cross-functional teams, and external partners
Responsibilities
- Develop high-quality enablement content that communicates the value of product innovations, with a focus on government data models and mission-driven applications
- Gain a deep understanding of customer use cases and success metrics to help shape product roadmaps
- Create best-practice resources, including early product demos, to encourage adoption by customers and partners
- Serve as a trusted advocate for the CRM product vision with industry influencers, strategic partners, and pundits
- Collaborate with government agencies around the world and contribute to meaningful mission outcomes
- Work closely with teams across Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, and go-to-market plans
- Lead cross-functional efforts to achieve shared goals
Preferred Qualifications
- Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture is a plus
