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Senior Manager – Customer Experience – CX – Strategy
| Company | Autodesk |
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| Location | Portland, OR, USA |
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| Salary | $138100 – $223410 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Proven ability to hire, manage, and inspire a high performing Customer Experience Strategy team with the ability to foster a positive and engaging culture
- Demonstrated expertise in developing and implementing successful customer experience strategies at global SaaS companies
- Demonstrate strong critical thinking, problem-solving, financial analysis, and systems thinking skills to effectively develop CX strategies and create compelling business cases
- Proficiency in conducting CX market research and competitive analysis with the ability to synthesize findings into strategic recommendations
- Proficiency in creating and utilizing customer journey maps and personas
- Deep understanding of customer experience principles, technologies, and leading practices
- Strong written and verbal skills with the ability to build relationships and influence stakeholders at all levels
Responsibilities
- Lead and manage the Customer Experience Strategy team, providing guidance, mentorship, and support to team members to ensure they achieve their individual and team goals
- Establish the long-term CX vision and strategy roadmap, developing effective customer experience capabilities
- Develop the journey management practice
- Create and gain adherence to a customer experience north star and guiding design principles in support of the Autodesk Brand
- Ensure the technical solutions for capturing, analyzing, and acting on customer feedback to enhance Autodesk products and services align with our business needs
Preferred Qualifications
No preferred qualifications provided.
