Accommodations Graduate Assistant – Student

Accommodations Graduate Assistant – Student

Requirements

• Applicants must be enrolled in a full-time degree seeking graduate program at American University.
• Excellent organizational and administrative skills.
• Attention to detail, and ability to meet deadlines.
• Ability to multi-task.
• Ability to work with minimal supervision.
• Excellent written, oral and communication skills.
• Ability to work independently and collaboratively.
• Maintain confidentiality.

Responsibilities

• Process and prepare exam requests through an online system.
• Perform general office administrative tasks which include correspondence with faculty, staff, and students via email, phone, and in-person.
• Learn essential functions of assistive technology software and troubleshoot software used by students during exams.
• Responsible for office administration when Accommodations Coordinators are unavailable.
• Cover for proctors via remote monitoring of exams rooms when necessary.
• Assist students as needed.
• Other duties as assigned.

Preferred Qualifications

• Experience in customer service environment.
• Experience with Microsoft Suite, Canvas, and database management system.