Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent (Associate or Bachelor’s degree preferred)
- 1–2 years of experience in customer service or support roles
- Strong verbal and written communication skills
- Ability to handle high volumes of inquiries with patience and professionalism
- Comfortable using CRM software and standard office tools
- Problem-solving mindset and a positive attitude
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Resolve product, billing, or shipping issues with efficiency and care
- Maintain a high level of product knowledge to provide accurate support
- Document and track recurring issues for internal teams
- Collaborate with fulfillment and operations to ensure timely order resolution
- Contribute to improving customer support workflows and processes
Preferred Qualifications
- Associate or Bachelor’s degree preferred