Senior Operations Coordinator
| Company | Cardinal Health |
|---|---|
| Location | Edmonton, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Experience with SAP as an asset
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service
- Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports
- Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues
- Redirects customers to applicable in-house resources as necessary
- Supports general post-sales issues resolutions as necessary
Preferred Qualifications
-
No preferred qualifications provided.