Technical Analyst

2-4 years of related experience in a software company
Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
Experience with configuring and implementing software applications
Evidence identifying risks and issues
Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
Ability to effectively communicate technical concepts to a non-technical audience
Evidence of effective multi-tasking and tight project schedules
Strong attention to detail

Consult with clients to gather business and technical requirements through remote meetings
Align requirements to product functionality, offering best practice, scalable solutions along the way
Present compelling solutions, in a prescriptive way, to mid-market customers
Interact with client IT teams on various technical topics such as system integration and single sign-on
Configure platform modules, site content and permissions
Configure system integrations and single sign-on
Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur
Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
Escalate product issues as needed to ensure client expectations and timelines are met
Provide product feedback to Product Management
Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
Support on-boarding for new team members through product and process education