Clinical Customer Success Executive
| Company | Hippocratic AI |
|---|---|
| Location | Palo Alto, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | JD |
| Experience Level | Senior |
Requirements
- Active Medical Doctor (MD) license or Doctor of Osteopathy (DO) license
- 5 years minimum of clinical experience
- Proven success in customer-facing roles, such as customer success, account management, or healthcare leadership
- Strong background in project management
- Strong communication and leadership skills
- Ability to travel extensively
Responsibilities
- Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor
- Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes
- Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes
- Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios
- Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes
- Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements
- Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies
- Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto
Preferred Qualifications
- Experience with AI or technology integration in healthcare
- Advanced understanding of healthcare workflows, compliance, and clinical outcomes
- 3+ years in corporate or health technology roles