Client Implementation Manager

Client Implementation Manager

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Proficient in Spanish or Portuguese is required
• Strong project management skills required (Agile, Prince2, PMI PMP preferable)
• Excellent verbal, written, presentation and interpersonal skills are required
• Ability to comprehend and translate complex technical issues and apply to business solutions to communicate effectively to internal and external stakeholders at all levels
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines

Responsibilities

• Driving client onboarding once scope defined, through to commercial launch and ramp of customer volume, ensuring the client and the supporting Visa service teams are set up for success
• Managing the execution of the client implementation including capturing and reporting the status of all implementation tasks, ensuring accountability for delivery is understood by all contributors
• Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalized
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities
• Manage implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the client and internal stakeholders
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by all
• Ensure all stakeholders are kept up to date on progress, potential risks and delays in time to revenue are minimized, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required
• Manage the relationship with both internal and external stakeholders, escalating only in the most complex situations
• Work with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations
• Translate complex and technical processes into tangible and meaningful content for the relevant audience client side and internally to digest and enable effective decision making and action completion.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Previous experience in industry and/or working with Visa is a plus
• Experience using standard and advanced MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, Power Automate, Power BI, etc.)
• Excellent time management, organization, and planning skills are essential
• Proficiency providing technical and consultative support to external customers and identifying business needs
• Business proficiency in another language is desirable