Senior Facilities Manager

Senior Facilities Manager

Requirements

• 7+ years’ experience in facility and operations, with a proven track record of leading high-performing teams in service environments.
• Advanced knowledge of Workplace Experiences and Facilities Management industry best practices.
• Solid understanding of commercial real estate, project management, and real estate finance fundamentals.
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards.
• Exceptional skills in managing relationships at all levels within both JLL and client organizations.
• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential.
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure.
• Credible and impactful communicator, able to prepare concise updates for senior executives about regional activities. Operates with a ‘no surprises’ approach.
• Strong analytical abilities, sound judgment, and effective problem-solving skills. Capable of gathering data, assessing situations, and quickly developing and executing solutions.
• Ability to handle high-pressure situations and manage crises effectively.
• Excellent relationship-building abilities, fostering positive interactions with team members, clients, and stakeholders.
• Competent in using basic computer applications relevant to the role.
• For internal candidates, consistently high-performance evaluations in leadership roles over the past three years.

Responsibilities

• Work closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Building Operations and Experience Services on the account.
• Establish challenging, realistic and obtainable goals to guide all aspects of site operations and performance.
• Manage the operational implementation of customer experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
• Develop and/or implement a customer experience training plan that enables exceptional service delivery.
• Achieve and exceed goals including performance goals, budget goals, team goals.
• Establish and maintain sound management guidelines in accordance with client service level agreements and operating requirements.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Set goals and expectations for the team using the performance review process and hold team accountable for successful performance.
• Ensure that expectations and objectives are clearly communicated.
• Anticipate and respond to needs and concerns of client and transform problems into opportunities.
• Monitor and manage 3rd party vendor performance related to soft and hard services delivery.
• Proactively identify and escalate risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI’s).
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.

Preferred Qualifications

No preferred qualifications provided.