Credit Card Services Director
| Company | Rakuten |
|---|---|
| Location | San Francisco, CA, USA, San Mateo, CA, USA, Lexington, MA, USA, New York, NY, USA |
| Salary | $121027.5 – $207900 |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA |
| Experience Level | Expert or higher |
Requirements
- Full stack “operator” ability to both create and execute the credit card business and strategy; with clear objectives, but limited, ambiguous, or varied direction
- Ability to operate cross-functionally, leading and influencing colleagues, and ultimately leading to timely tactical decision making to advance Rakuten’s objectives
- Flexible and collaborative approach to problem solving and ideation in a highly ambiguous environment
- Superior communication skills, written and verbal. Experience presenting to C-level leadership
- Deep curiosity for how complex (financial) systems work, and an ability to internalize and analyze this information quickly
- A blend of demonstrated business, credit card product management, financial management, and execution skills
- Experience in a startup environment; entrepreneurial mindset
- Data-driven approach and excellent analytical skills since data will drive the credit card business
- Passion for Rakuten customers! The credit card services director will always do right by Rakuten’s customers
- Bachelor’s degree or higher with a technical discipline
- 7-10 years of credit card product management experience
- Experience owning and managing a credit card P&L
Responsibilities
- Own and define the vision, strategy, and credit card roadmap
- Manage P&L to ensure profitable growth of the portfolio that is aligned to communicated business targets
- Create and evangelize a credit card vision and own a multi-year credit card roadmap, including prioritizing and driving backlogs for launch with the consumer product and engineering teams and your co-brand issuing partner
- Communicate the vision, strategy, execution plan and customer impact/learnings to all stakeholders including the highest levels of leadership at Rakuten
- Collaborate closely with the full cross-functional team (e.g., co-brand issuing partner and Rakuten’s marketing, consumer product, design, IT/engineering, compliance, credit, risk, finance, and operations) to help execute on the strategic vision
Preferred Qualifications
- 10+ years in product management or general management
- M.B.A.