Testing Center Monitor

Testing Center Monitor

Requirements

• Associate’s degree or equivalent preferred.
• Excellent customer service skills are required.
• Strong computer skills are required.
• Must be able to work with a diverse student and faculty population.
• Must be able to multi-task and work on projects individually and as a team.

Responsibilities

• Develop and maintain the campus center test calendar and ensure the security of exams and equipment.
• Confirm student identification and sign in/sign out procedures are followed, fees are collected and deposited.
• Assign test station, review test procedures, provide necessary information to include college codes, test center code, etc. and assist student examinees with appropriate exams.
• Administer every exam in accordance with guidelines and provide end of day reports as required.
• Request testing supplies, as needed, and mail monies to appropriate parties.
• Prepare monthly status report for Education Center and notify CLEP/DSST/Pearson Vue immediately of any changes.
• Complete all testing certification and online training to become test proctor and attend or participate in National Testing Center Training, as required.
• Maintain currency with testing procedures.
• Support Park’s IT department with maintenance of the National Testing Center computers and update necessary software, according to procedure.
• Ensure all window and doors are shut and locked and office, classroom and restroom lights are shut off.
• Complete safety and security check and notify emergency services, if needed.
• Aid Park faculty, staff or students, as needed.
• Assist and serve as a backup should technical issues arise.
• Meet the needs of the Campus Center after office and classroom hours have finished for the day.
• Maintain cleanliness of facilities and administrative duties, as assigned.
• Set up equipment, assist students with MyPark, classroom announcements.
• Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and more.
• Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow up check-ins.
• Ensure students are aware of other services available, such as Counseling Center, Library, Computer Labs, Academic Advising, and more.
• Testing Center Monitor is assigned to administrative duties such as copying, scanning, answering the phone, assisting walk-ins, monitoring campus center email inbox, etc.

Preferred Qualifications

• Associate’s degree or equivalent preferred.