Branch Manager

Branch Manager

Requirements

• High School Diploma or GED required
• Previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams
• Proficiency in Technology
• Financial and business acumen
• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability
• Labor & Employment laws
• Operations Management
• Project Management
• Analysis and report modeling understanding
• Highly organized
• Ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft office suite
• Ability to handle complex analysis using Excel
• Strong knowledge of PowerPoint
• Strong Time Management skills
• Customer service aptitude – Ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills

Responsibilities

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
• Handle or assist in the resolution of customer service issues
• Ensure a high level of customer service is maintained at or above the area goals
• Coach all staff and empower staff to engage in problem resolution and customer relations
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel
• Shift hours may vary depending upon business need

Preferred Qualifications

• Experience in car rental, hospitality, or tourism a plus