Manager Vehicle Operations

High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills
Courageous leadership and accountability

Responsible for daily vehicle operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

1-3 years’ experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred