Principal – Enterprise Operations

Basic understanding of Operations Resiliency concepts
Strong understanding of industry standard FMEA practices and related tools
Strong understanding of industry standard Blast radius practices and related tools
Data analytics to make data driven analysis of failure points and resiliency improvements
Effective project management skills to produce analysis summary and templates for technology management consumption
Effective collaborating skills across diverse functions and technology products teams across multiple regions
Technical capabilities to understand the complexity of various applications and upstream or downstream systems interactions including shared services and underlying infrastructure
Strong understanding of distributed platform, network and routing & systems
Experience with enterprise monitoring and alerting
Strong understanding of Incident and problem management including KPIs, SLAs

Drive cross-functional collaboration including meetings with product owners, IDE, BizOps, customer support, and other relevant Infrastructure teams to understand the failure modes and reasons
Help product and program owners make data-driven decisions to prioritize mitigating actions based on potential failure impact criticality
Build strong working relationships with stakeholders across the organization to ensure alignment and buy-in for resilience initiatives
Track and report on progress including key metrics
Communicate effectively with management across functions on the progress, road blocks, and set expectations
Learn and develop basic understanding of applications architecture and process flows
Train & assist application teams in building reliable & accurate FMEA documents for their application

No preferred qualifications provided.