Desktop Support Specialist II

Company	CAI
Location	Beaverton, OR, USA, Fairview, OR, USA
Salary	$24 – $28
Type	Full-Time
Degrees
Experience Level	Junior, Mid Level

2+ years experience in a similar support role preferably in a high availability, 24 x 7 production environment
Excellent knowledge and experience with building laptops/desktop PCs, creating/configuring standard install images
Experience in installing/supporting network switches
Knowledge on supported systems like printers, network interfaces, windows 7/10 OS, phones (android/windows), tablets and other mobile computers
General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring)
Good knowledge on Microsoft Office tools, PC Imaging/backup software

Perform tasks as directed, with minimal supervision
Install, configure and administer windows operating systems
Install and assist in configuring network switches
Responsible for maintaining the configuration and integrity of systems as per client policy
Responsible for maintaining system uptime inside the fab and respond to fab-support events as quickly as possible
Responsible for installing/supporting the client applications and customer support
Responsible for keeping the systems up-to-date with patches and other needs
Should be able to work on multiple projects under minimal supervision or guidance
Must be able to provide 1st/2nd tier support for most helpdesk related issues
Should be willing to perform other duties as assigned
Create/Maintain documentation for established support procedures and processes
Good team player and should be able to work in 24 x 7 manufacturing environment and should be ready to work in day/night shifts.