E911 Communications Officer I

E911 Communications Officer I

Requirements

• High school diploma or GED required
• One year of work experience that shows an ability to maintain steady employment in any field
• Must obtain Georgia Peace Officer Standards and Training (POST) Certification within six months of hire
• Must obtain GCIC and NCIC Certifications within six months of hire
• Must obtain Cardiopulmonary Resuscitation (CPR) Certification within six months of hire
• Must obtain Emergency Medical Dispatch (EMD) Certification within six months of hire
• Must obtain certification on all dispatch consoles within twelve months of employment
• Must take and pass a Criti-Call test with a required typing speed of 35 Net WPM
• Must be able to work rotating shifts
• Must be willing to work any shift, including weekends

Responsibilities

• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls
• Determines nature of call and correct signal and/or code
• Simultaneously enters information into the Computer Aided Dispatch (CAD) System
• Advises supervisors of all priority calls
• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations
• Remains available to callers while units are in route
• Checks medical status
• Forwards information to the appropriate emergency response units or agencies
• Verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC)
• Uses a computer to enter and retrieve data
• Sorts and files records
• Assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity
• Identifies incorrect or outdated information contained in the CAD
• Completes update form for changes of street names and/or addresses and submits to supervision for verification
• Testifies in Court

Preferred Qualifications

No preferred qualifications provided.