Circuit Management Specialist II

High school diploma or higher
Active TS/SCI security clearance
Ability to obtain Counterintelligence (CI) polygraph
4+ years of customer service experience
2+ years of customer record keeping and records management experience
Ability to work weekends and evening hours as needed in times of surge
Excellent writing and communication skills, including the ability to develop analytical documents and present oral presentations to senior/executive management
Proficiency in MS Office suite – Access, Visio, Word, Excel, PowerPoint, and Project
Ability to work independently with little direction and guidance

Focus on Circuit Management
Monitor and recommend circuit optimization for effective information exchange
Coordinate system maintenance, monitoring, and installation of multiple WAN/LAN environments encompassing multiple specializations, platforms, and technologies
Troubleshoot and resolve network media and component issues
Evaluate and monitor health and performance of the network, including hardware and management software
Develop and maintain a roadmap for capabilities, operations, and technologies
Assist with development and execution of test plans and supporting documentation for all network configuration upgrades, additions, or revisions for customer approval before implementation
Support network traffic analysis and bandwidth optimization efforts to ensure attainment of performance and availability objectives
Follow all customer network security processes and procedures, ensuring compliance with all government policies
Represent customer requirements in technical exchanges with other government agencies
Perform site surveys for new installations and technology refresh
Install, maintain, and troubleshoot satellite communications equipment
Develop and maintain network architecture diagrams