Senior Manager-Process Management

Senior Manager-Process Management

Requirements

• Bachelor’s Degree or military experience
• At least 5 years of experience in Process management, program management, or consulting experience
• At least 3 years of experience in Stakeholder management
• At least 2 years of experience in People management
• At least 2 years of experience working in a Strategy and Operations or consulting role that involves change management and communications

Responsibilities

• Consult with stakeholders in Enterprise Data and Capital One Line of Business data organizations, providing subject matter expertise to develop and enhance processes that drive a data governance initiative that enables stakeholders to deliver the highest quality data efficiently
• Validate, and drive process improvements aligned with desired customer outcomes
• Influence stakeholders across the company to align business and data priorities and solutions to the Chief Data Officer’s strategy for building a world-class data organization
• Manage and lead a high performing team of associates and Data Product Managers to deliver on high-quality, well-managed data that meets standards and best practices set
• Design, develop, and manage delivery roadmaps in a complex environment, revising needs to meet changing requirements
• Design and produce metrics used to measure efficiency and effectiveness
• Leverage problem solving and influencing skills to ensure roadmaps deliver on intent
• Facilitate and create presentations for meetings as needed with senior leaders, implementation partners, and key stakeholders to gather input, drive consensus, and maintain engagement throughout the program lifecycle
• Analyze, identify, and correct data issues with systems used or owned by a department
• Define and track key performance indicators to measure the success of initiatives
• Develop and maintain regular reporting mechanisms and communication frameworks
• Refine initiatives in response to feedback, changing organizational needs, and new data tools, products, and policies

Preferred Qualifications

• Master’s Degree in Business Management, Process Management, Project Management, Computer Science or Information Systems
• Process Management (LEAN, Six Sigma), Compliance (CRC or CIPP), Business Process Management experience
• 5+ years of experience working with data modeling teams
• 5+ years in communicating and collaborating with and influencing cross-functional teams and partners
• 5+ years of experience communicating with executives, including meetings, presentations, memos, and reports