Branch Manager

Branch Manager

Requirements

• Demonstrated knowledge of order entry, data research, and computer skills for efficient customer service.
• Familiarity with industry products, services, and technologies or willingness to learn.
• Effective leadership skills for managing and engaging staff.
• Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Bachelor’s Degree in Business, Management, Accounting, or a related field, or equivalent experience.
• Minimum of 5 years’ experience in the welding industry and/or sales, with 2 years of supervisory experience preferred.

Responsibilities

• Oversee all branch operations, ensuring safety management, staff development, facility maintenance, cost management, and regulatory compliance in line with Airgas policies.
• Promote a safety culture and improve safe work behaviors among associates.
• Conduct safety incident investigations and recommend corrective actions.
• Develop training tools for safety, regulatory compliance, and operational efficiency.
• Ensure compliance with OSHA, FDA, and EPA regulations and maintain training records.
• Supervise and effectively manage direct reports.
• Develop recruitment, staff development, and retention strategies with HR support.
• Conduct interviews, training, performance appraisals, and address associate concerns.
• Provide excellent customer service to all clients.
• Handle customer inquiries promptly and courteously, ensuring complete satisfaction.
• Maintain existing accounts and identify and prioritize target accounts for growth.
• Support outside sales representatives and assist with quotes and customer follow-up.
• Oversee branch operations, profitability, and facility cleanliness.
• Manage budgeting, accounts receivable, gross margins, operating expenses, and inventory.
• Schedule and execute preventative maintenance for equipment and vehicles.
• Maintain adequate inventory levels and manage accounts receivable within company guidelines.
• Analyze sales data, prepare annual sales forecasts, and optimize budget allocations.
• Ensure compliance with all regulatory requirements and complete required paperwork accurately.

Preferred Qualifications

• SAP knowledge and experience are advantageous.