AVP – Executive Level – Claims Operations – Property

AVP – Executive Level – Claims Operations – Property

Requirements

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience in developing P&C business solutions to include building a business case, creating influence and delivering results.
• Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.
• Proven ability to influence leaders across multiple disciplines and executive levels.
• Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.
• Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.
• Experience using data insights and making recommendations decision-makers.

Responsibilities

• Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).
• Identifies and evaluates internal and external issues of strategic importance to a product line.
• Demonstrates executive level thought leadership, strategy development, and financial and operational planning.
• Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects.
• Oversees the development and implementation of functional policies, procedures and guidelines.
• Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
• Engages with and represents USAA with external partners as appropriate.
• Works with internal partners to establish appropriate controls within operational area.
• Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
• Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.
• Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy.
• Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.
• Hires, develops, and coaches claims leaders for results delivery.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Preferred Qualifications

• Experience articulating a vision, aligning to strategic outcomes and tactically leading the executing to completion
• Strategic problem solver with proven ability to lead change effectively
• Business analytics experience and/or experience working with data and analytics to measure and drive business results
• Leadership experience with a distributed office, diverse workforce and/or remote employees
• Proven claims-oriented project and process improvement experience
• Technical Property knowledge and expertise including an Advanced degree or industry certification such as MBA/CPCU
• US military experience through military service or a military spouse/domestic partner