Account Manager – Global Specialty-Property Casualty Wholesale
| Company | Hartford Financial Services |
|---|---|
| Location | Houston, TX, USA, Morristown, NJ, USA, Chicago, IL, USA, Alpharetta, GA, USA, New York, NY, USA |
| Salary | $59200 – $88800 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Prior Commercial Market Insurance industry experience as an Account Manager or Underwriting Assistant at either an insurance carrier/agency required
- Functional knowledge of Commercial Lines rating experience
- Knowledge of the following insurance coverages: Commercial Property, Commercial Excess Liability, Workers Compensation, Auto, General Liability
- Excess & Surplus experience a plus
- College Degree preferred
- Strong Customer Service orientation and Relationship Building skills
- Effective Communication Skills / Written and Verbal
- Strong technical ability
- Ability to work in a fast-paced and high-volume work environment
- Professional Demeanor
- Proficiency in Microsoft Word, Excel, and Power Point Software. Knowledge of ImageRight, other insurance platforms also desired
- Ability to support central time zone business hours
Responsibilities
- New and Renewal Analysis/loss analysis and prepping entire account for quotes
- Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities
- Some Rating analysis is required for renewal prep work and underwriting thought process
- Review and analyze Endorsement requests, escalate issues as required, process endorsements
- Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)
- Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company
- Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation
- Participation in projects, as requested/needed
- Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale Commercial organization
- Builds and maintains relationships with key wholesale broker contacts and decision makers through regular interactions, renewal retention, quoting and delivery of excellent broker/producer service
- Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (target: 3 per year)
- Prepares submissions for rating and acts as the gatekeeper between the Broker, Underwriter and the Operations Service Center
- Performs initial prequalification on all renewal account submissions, (new business submissions) and generates a summary of all findings and makes a recommendation to pursue or decline
- monthly pre-qualification meetings with Underwriter, provides recommendations on renewal/new business accounts
- Works independently to proactively maintain timeliness and information in underwriting file(s)
- Can negotiate skillfully in tough situations with both internal and external groups
- Support sales efforts through an understanding of Wholesale Market Strategies strategies and industry programs
- Uses strong information gathering and diagnostic skills to solve problems
- Coordinate activities for all supporting tasks (Rating, Broker/Producer information, Risk Engineering, etc.) on new business submissions and renewal accounts
- Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions
- Monitors work performance to ensure quality objectives and service commitments are achieved
- Facilitates routing of tasks and work between broker, underwriters, service team, and home office team
- Backs up other Account Managers as needed
- May support various projects as determined by Operations and/or underwriting staff
Preferred Qualifications
- Excess & Surplus experience a plus
- College Degree preferred