Bilingual Customer Service Agent – French/English
| Company | Stryker |
|---|---|
| Location | Hamilton, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Contract |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Post-Secondary Education
- Two years’ experience working in a call center/customer service environment
- Bilingualism (Fluent in both French and English, to include writing and speaking)
Responsibilities
- Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
- Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
- Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
- Proactively manage open sales orders to ensure timely shipments and clear communication.
- Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
- Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
- Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
- Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.
Preferred Qualifications
- Experience in the medical field