Director of AWS Platforms

Director of AWS Platforms

Requirements

• 12+ years of experience in IT operations, infrastructure, or platform engineering roles.
• 5+ years of experience leading CMDB, ITSM, or configuration management functions.
• Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices.
• Strong experience with SRE practices, CICD pipelines, and observability platforms.
• Demonstrated ability to lead automation initiatives and manage real-time data platforms.

Responsibilities

• Define and deliver the strategy, roadmap, and execution of BCG’s global SACM platform.
• Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments.
• Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance.
• Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships.
• Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools.
• Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems.
• Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows.
• Integrate with change, release, and problem management to reduce risk and accelerate safe deployments.
• Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform.
• Embed SACM into 24×7 operations and observability platforms to support real-time decision-making.
• Support incident prevention, root cause analysis, and continuous improvement through data-driven insights.
• Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value.
• Ensure accurate, complete, and up-to-date asset and configuration data across environments.
• Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records.
• Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence.
• Develop data ownership and stewardship models to ensure system integrity and accountability.
• Work closely with architecture teams to model system dependencies, service maps, and integration patterns.
• Provide visibility into infrastructure and application architecture through contextualized configuration insights.
• Enable architecture governance, technical debt tracking, and risk impact assessments.
• Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform.
• Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization.
• Promote a culture of operational excellence, data-driven engineering, and continuous innovation.

Preferred Qualifications

• Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent.
• Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools.
• Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices.