OPS Account Liaison – Non Driving

OPS Account Liaison – Non Driving

Requirements

• High School Diploma or equivalent
• At least two years related work experience
• Customer/Patient-Focused
• Business Acumen
• Problem Solving/Analysis
• Effective communication in person, on the phone and electronically
• Teamwork
• Relationship Builder
• Intermediate to advanced computer skills
• Proficient working within multiple systems at once
• English (reading, writing, verbal)
• Basic level math skills

Responsibilities

• Acts as a single point of contact for specific accounts that need specialized support; including, but not limited to, creating, and working with new orders, confirming delivery appointments, and obtaining authorization of equipment based on payor guidelines.
• Develops strategic relationships within assigned accounts in order to enhance patient care and increase business.
• Coordinate patient orders with assigned providers, clinics and/or hospitals. If concerns arise, ensure patient and customer satisfaction expectations are met or exceeded. Determine appropriate solutions with account managers, both internal and external.
• Ensure orders are processed and delivered in a timely manner as per agreed upon time windows.
• Assists assigned medical groups and/or provider groups regarding products and services available under their contract.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Perform timely follow up on renewal authorizations, outstanding CMN’s and prescriptions.
• Makes or receives calls to/from patients that are awaiting special order items.
• Perform outbound customer satisfaction calls to patients and referrals.
• Performs other duties as required.

Preferred Qualifications

• At least one year experience in inside sales, sales support or customer escalations