Sr. Engineer – End User Computing
| Company | Inmar Intelligence |
|---|---|
| Location | Winston-Salem, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field
- 5+ years of work experience with computer hardware or software
- Or any equivalent combination of experience and training/certification in software, hardware and technology applications
- Extensive Experience with Microsoft Windows 10/11 OS and Microsoft Office, Google Suite
- Extensive Experience with macOS
- Experience with Microsoft Active Directory (AD) concepts and management practices; experience with Azure AD a plus
- Experience with Workstation Management Software, such as Microsoft Intune
- Extensive in workstation Image creation and deployment
- Extensive Proficiency in Patch and Vulnerability Management
- Advanced knowledge of Scripting (batch files, Install Script, PowerShell, etc.)
- Advanced knowledge of a range of diagnostic utilities (Lenovo diagnostic tools, Apple Diagnostics, HP printer diagnostic tools, etc.)
- Expert troubleshooting skills
- Excellent client service skills, including both written and oral communication
- Ability to work quickly and professionally in a fast-moving, sometimes-stressful environment
- Proven accountability for work completion/documentation/timeliness
- Availability to travel
Responsibilities
- Provide technical support for workstation devices (hardware, software and connectivity) through to resolution
- Centrally manage a workstation environment deploying packages using software management tools, such as Microsoft Intune
- Participate in the building and maintenance of workstation images
- Assist in the production and maintenance of workstation Active Directory Group Policy Objects to manage the workstation environment
- Support IT groups as an End User Support escalation point
- Understand the end user computing environment and provide guidance and recommendations based on industry best practices for Endpoint Device Management, including software deployments, patch management, and OS deployments
- Create and maintain automation opportunities using strong scripting ability (batch files, Install Script, PowerShell, etc.)
- Participate in strategy/roadmap creation, identify and recommend new technology solutions to meet business needs
- Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities
- Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time
- Lead in the successful execution of internal/team project activities, such as the implementation of a new tool
Preferred Qualifications
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No preferred qualifications provided.