Part Time Customer Experience Manager

Ability to lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs
Ability to ensure compliance with applicable laws and requirements
Ability to achieve KPIs and manage team performance
Ability to train, observe, and coach the customer experience team
Ability to interact with others in an accepting and respectful manner
Ability to remain standing for long periods of time
Ability to move throughout the store
Ability to perform regular bending, lifting, carrying, reaching, and stretching
Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations
Lead the omnichannel processes
Maintain store recovery standards to deliver Brand Promises
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
Ensure all front end policies and procedures are followed
Plan and lead the execution of class and in-store events in accordance with Company programs
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Cross train in Custom Framing selling and production
Lead the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned