Center Clinical Manager

Center Clinical Manager

Requirements

• Highly developed healthcare operations and clinical acumen
• Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures
• Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work
• Excellent oral and written communication skills
• Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance
• Proven ability to consistently meet and regularly exceed organizational metrics
• Ability to nurture and maintain high clinical staff engagement and low turnover
• Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff
• Capability to effectively resolve problems and achieve team goals
• Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations
• Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties
• Customer-focused, compassionate and empathetic with our patient population and their family members
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time
• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)
• This job requires use and exercise of independent judgment

Responsibilities

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
• Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.
• Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
• Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
• Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
• Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
• Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

Preferred Qualifications

• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Experience working with geriatric patients is preferred
• EMR system experience a plus