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Senior Product Manager – Core Account Experience
| Company | Fivetran |
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| Location | Oakland, CA, USA |
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| Salary | $211200 – $264000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of product management experience, ideally in B2B SaaS with self-serve or billing exposure.
- Experience owning customer-facing features related to checkout, usage transparency, and help/support workflows.
- Enthusiasm for simplifying complexity, especially around usage, billing and technical support issues.
- Strong product sense and attention to UX polish, with the ability to advocate for quality and usability.
- Comfort navigating cross-functional stakeholders and tooling in GTM, Support, Finance and Legal.
- Independent and strong analytical skills and fluency with metrics and experimentation.
Responsibilities
- Own the end-to-end customer experience for purchasing and managing a Fivetran account—including plan selection, checkout, upgrades, amendments and renewals.
- Lead the strategy and development of our in-product AI Copilot and help surfaces, improving self-service resolution to customer issues and customer confusion.
- Ship customer‑facing features end‑to‑end and move key business metrics.
- Collaborate with other PMs, Support and Design to enhance in-product help and resolution workflows, build user trust and reduce user frustration.
- Design and optimize key account surfaces: usage dashboards, billing interfaces, alerts, user and role management, and account settings.
- Define clear success metrics and product health indicators across conversion, adoption, support deflection, and retention.
- Partner with Finance, Security, and Engineering to ensure billing and account systems are scalable, compliant, and user-friendly.
Preferred Qualifications
No preferred qualifications provided.
