Patient Engagement Specialist II

A track record of success in health-care-related engagement, sales, and/or marketing
Strong verbal and written communication skills
Strong technology skills and understanding of Excel as well as other EHR/EMR platforms
Dedication to serving the community and building meaningful relationships
A demonstrated ability to operate independently in a fast-paced environment
An understanding of the Medicare and Medicare Advantage programs
Access to reliable transportation and the ability to travel through assigned territories to connect with patients
Fluency in Spanish (written and oral) is preferred
US Work Authorization is required

Engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street
Plan to spend about half of their time in the community connecting with patients (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities)
Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask
Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
Communicate complex topics between all identified parties involved in patients’ care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)
Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations
Independently foster relationships with patients and their caregivers
Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
Educate patients about Oak Street’s numerous wrap-around services