Global Advocate
| Company | DoorDash |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 6 months to 1 year of experience preferred at DoorDash
- Experience with handling escalated and complex customer issues using email, phone, or chat
- Acts as a mentor to others by helping to answer questions and share knowledge
- Problem solver who sees gaps in workflows and knows the resources that can be leveraged to find the answer out
- Team player who escalates to the appropriate teams to ensure others have access to the knowledge base and workflows
- Self-motivated and has a bias towards action
- Experience with de-escalating customers and turning detractors into lifelong promoters of DoorDash
Responsibilities
- Provide top-tier support in addressing the needs & concerns of DoorDash’s partner Consumers, Dashers, Merchants, and frontline teammates
- Quickly provide case knowledge and solutions through consultations
- Take action through an assist where quick resolution can be accomplished
- Manage direct complex cases to see through the resolution
- Own the end-to-end support of internal and external customers by answering teammate questions and providing feedback and solutions
- Keep up with best practices and identify gaps and failures within current processes, knowledge, and behaviors
- Leverage appropriate tools, escalation channels, and make empowered decisions
Preferred Qualifications
- Enthusiastic about customers and always wanting to help them succeed
- Teammates appreciate your support and always have great things to say about you