Skip to content
Customer Success Onboarding Manager
| Company | Connecteam |
|---|
| Location | Georgia, USA |
|---|
| Salary | $70000 – $90000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- Fluent English (spoken and written) – MUST
- A minimum of one year’s experience as a CSM
- Experience in B2B SaaS – HUGE ADVANTAGE
- Superb written and verbal communication skills
- Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
- A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
- A strong work ethic, integrity and desire to succeed
- Positive attitude, empathy, and high energy!
- Growth mindset and thrive in the building stage of a nascent team
Responsibilities
- Onboard, grow, and maintain our customer base
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals
- Become a trusted advisor and ambassador of change in our customers’ workplace.
- Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
- Assess client health and develop strategies to mitigate churn
- Proactively identify customers who aren’t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success
Preferred Qualifications
- Speaking Spanish- Huge advantage!
